We always strive to ensure that the indicated stock availability is accurate. Although very uncommon, there can be discrepancies between actual and indicated stock levels, due to extremely busy periods. In the unlikely event that this should occur, we will inform you as soon as possible and we will strive to minimise any delay wherever possible.

In the event that we are unable to fulfil any items from our end-of-line section a refund will be issued.

You will sometimes find that items disappear on the website. This is usually because we have sold out of this item and it is not available for re-ordering.

For items that are only temporarily out of stock, you can pre-order these items and we will despatch them to you separately. No additional postage and packing will be charged for goods sent separately. Your account will be debited for all items when placing your order. Against all out of stock items we offer estimated guidelines as to when these items should be back in stock. Please note these are guidelines only which we rely on third parties to provide for us. We cannot guarantee the out of stock goods will be back in stock at the estimated times.