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Delivery

UK Shipping

We offer three shipping options to the UK, standard and express delivery.

Standard delivery is a flat rate of £1.99 (or free when you spend £25). Parcels are despatched within approximately 1 working day and there is an estimated 3-5 working day delivery time.

Express delivery is a flat rate of £5.99. Parcels are despatched within approximately 1 working day and there is an estimated 1-2 working day delivery time.

Courier delivery is a flat rate of £14.99. Parcels are despatched within approximately 1 working day and there is an estimated 1-2 working day delivery time. Parcels on this service will be sent by courier (usually Parcelforce or DPD), instead of Royal Mail.


International Shipping (outside the UK)

International shipping is a flat rate of £7.99 (or free when you spend £100). Parcels are despatched within approximately 1 working day and there is an estimated 5-7 working day delivery time.


International duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Minerva does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.


Important Information

In periods of high order volume, orders may not be able to be shipped within the estimated despatch times, although every effort will be made to do so.

All delivery aims are estimates supplied by our shipping partners. They do not guarantee your goods will arrive in this time period.

We reserve the right to send your order in more than one parcel. This may be for items that are sent to follow or if your parcel exceeds weight and size dimensions specified by our courier partners.

Once your order has reached our fulfilment team and is being processed, we are unable to amend it prior to dispatch.


What should I do if my order is late?

If your parcel has not arrived in the estimated time please first check with your neighbours and any 'safe places' your postman may have left your package (for example in a porch, greenhouse, behind your bin etc).

If unsuccessful, please next try calling either in person or by phone, your local sorting office. Your parcel may still be awaiting collection even if you have not received a card through your door, as postmen are not always able to leave cards on every delivery.

If your parcel is not there for collection please allow 10 working days for delivery (20 working days for International delivery) before contacting us regarding your parcel not arriving.

At this stage we will then issue you with a claims form and offer to either refund or resend your goods. All delivery aims are estimates supplied by our shipping partners. They do not guarantee your goods will arrive in this time period. We cannot be held responsible for late deliveries.

Claims for a lost parcel must be made within 30 calendar days of the date of posting, or no claim will be entertained.

Royal Mail has no legal liability for any loss if at the time of the claim 30 days has expired from the date of posting. Royal Mail advises customers to claim as soon as possible after an event has occurred to enable enquiries to be made promptly.

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